Zurich Financial Services Group (Zurich) is an insurance-based financial services provider. Founded in 1872, the group is headquartered in Zurich, Switzerland, and serves customers in more than 170 countries. Its Center of Excellence analyzes, develops, and implements business applications, and is responsible for its operation. This is why it monitors the performance and quality of services provided by the company in Switzerland, England, and Spain, and plans to continue adding new markets in the near future.