Zurich Center of Excellence (CoE) needed to constantly monitor the performance and quality of services provided by the company in different countries. They decided to implement a monitoring solution for displaying in automated dashboards and in real time, information graphed in a simple and intuitive way regarding business activity (transactions, users and response time, among others).
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Zurich Financial Services monitors the performance and quality of services, and controls business activity
Alignia for Online Business Services - Case Study: Zurich Insurance Company
Pierre Butin, Head of Operations Architecture & Development Operations at Zurich Insurance shows us how Zurich Insurance Group started a new monitoring phase focused on Business processes thanks to Online Business Services. Presentation offered at the Tango/04 Monitoring Symposium 2014.
Case Study: Zurich Financial Services
Zurich Center of Excellence, located in Barcelona, implemented a monitoring solution that shows business activity information in an easy and intuitive way using automated, real time graphical Dashboards.