30th Jan 2006

How to plan a project to improve service levels and be recognized by the users for a job well done?

According to an old proverb, what cannot be measured does not exist. And what you cannot measure can also not be controlled, nor can it be improved or proudly shown to the boss as a job well done. But what should we monitor? Thousands of indicators and metrics that we will never use? Only those that are necessary to anticipate problems and that corroborate proper functioning of the critical business processes?

First published in iSeries NEWS magazine as an article, this white paper includes key lessons from Tango/04’s experience in helping companies such as the Italian Stock Exchange to achieve their business goals.

BACK