9th Jan 2009

How is 2009 going to be for IT Departments?

Some customers I talk to are fearing budget restrictions and delays in funding for new projects. Sure, the global economic climate is not brilliant. But does it mean you are going to suffer?

One thing is certain: pressure will continue (or increase) on the quality of the services IT provides. No surprise here: your company will need to compete in a fierce environment, and customers will get lured by a myriad of competitive offerings. It is not a good time to miss SLAs.

And security requirements will be stricter, too. It is not a good time to have financial losses as a result of a loose policy. Or get fined for a major compliance breach.

Some IT professionals are scared. They are puzzled about what to do. Are you?

Actually, it is very easy. This year will be about the same thing it has always been: providing great business value efficiently. In fact, 2009 can be a great year for you, a moment when visionary IT leaders can prove their worth.

That's why we have been talking about aligning IT and business for a long while. It's not about focusing on internal IT activities and tasks, it's time to focus on results.

This can come as a big change to those used to deal with technical issues with their heads down and no sense of purpose, but those who get it will emerge from this crisis with a victorious smile.

And we are here to help. In a moment where you need to consolidate and optimize what you already have, it is the best time to take advantage of what our unique, comprehensive monitoring solutions can offer.

We have been talking about convergence in Security/Compliance, IT Infrastructure Management, and Business Service Management. Now that you have to manage infrastructure with less, be compliant with less, align business with IT with less, and achieve your SLAs with less, the Tango/04 1-2-3 approach is your perfect ally.

We have been talking about Business Process Monitoring. Now that you have to optimize your business processes and obtain maximum value from the company assets, Tango/04 is your perfect ally. We are helping companies around the world to improve their critical banking, logistics, order processing, and, of course, internal IT processes.

We have been talking about KPIs and Operational Business Intelligence. Now that your company needs perfect visibility to anticipate market moves, Tango/04 is your perfect ally. We are launching DashboardServer 1.1, which can show data to decision makers in a real-time, pervasive Web 2.0 interface, including a new predictive engine that will give your teammates real anticipation powers.

We are also perfecting a set of new, personalized services so you can get the maximum value of the best Enterprise Monitoring solution on the planet: the one you own. We want to make sure you are extracting every dollar of value out of it. This is the time to extend, embrace, and conquer new, exciting territories with your existing solution, delivering tons of value and immediate return.

Even tough times can mean opportunity if you have the proper vision and attitude. So, don't forget that you have a really powerful weapon that it is ready to serve you well in these extraordinary times.

Tango/04 (did we mention it already?) is your perfect ally.

Yours,

Raúl Cristián Aguirre
President and CEO

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