12th Apr 2010

In times of turbulence and changes, those who stand still are rapidly left behind. It’s time to move, to improve, to contribute. As Al Gore says: “doing the right thing moves us forward.”

So we keep moving to help you move forward. To push the limits of monitoring into new, exciting grounds. To allow you not just be in compliance with regulations, but really safe. To assist you not just in monitoring infrastructure, but to achieve breakthrough levels of service. To help you not just to create fancy dashboards, but to radically improve productivity in all the critical business processes.

We are delivering on our promise to create a comprehensive “1-2-3” (Technology, Security, Business) monitoring solution. You will see in this Customer Update issue how we can help you communicate better with Dashboards 2.0, to scale your project with SmartConsole 7.5, to be on top of everything with ThinkServer 1.6 SP2. And much more.

In times of turbulence and changes, those who stand still are rapidly left behind. Doing the right thing moves us forward.

To serve you better, we are actually accelerating our efforts. Our company personnel grew by 15% in 2009, while most IT companies were executing massive layouts. To serve you better, we created a series of innovative Professional Services, crafted for every necessity. Services that will allow you to take advantage of every cent of your investment in Tango/04. We are expanding our offerings on remote administration, for instance, for those who don’t have the time to manage the solution in-house. Or better knowledge transfer offerings for those who want to do everything for themselves, and a comprehensive array of services for everybody in the middle.

So, we are really striving to be the Leader in Enterprise Monitoring, because we are convinced it is the way to empower you, your career, and your company. And we are getting noticed. Gartner, a well-known analyst company, recognized us as a player in their latest research, for the first time, complimenting our vision and strategy. And we are winning more and more in competitive bids, and even displacing the legacy frameworks for those looking for more agility and less cost.

More customers are expanding their projects into Operational BI, which means controlling, in real time, critical business processes such as logistics, Web-based services, financial systems, insurance bids, call centers, and more.

We are also increasing our geographic reach in emerging markets. To add to our outstanding Latin
American success, we opened a new office in Brazil recently, and we just added two big regional Brazilian banks as clients (IBI, a Bradesco firm, and Votorantim, which together manage more than 30 million customers), with thousands of servers and infrastructure components. We are going to be their strategic monitoring partner.

And we are also expanding in the size of projects, too, going beyond our traditional mid-size customer, winning in very large enterprises such as the world’s largest fashion retailer Inditex (owner of Zara and other brands), where we are adding real business value to the traditional, isolated-element monitoring products.

And more and more customers are expanding their projects into Operational Business Intelligence, which means controlling, in real time, critical business processes such as logistics, Web-based services, financial systems, insurance bids, call centers, and more. We are glad to see how happy end users get when they see IT helping them so much, and we are glad to see CIOs being recognized and promoted for it.

And all this is just the beginning. We have so many new capabilities in the pipeline today, which we can’t wait to show you soon! The upcoming years are going to be fantastic for everybody. For everybody who wants to move, at least, and be part of the Advancing People.

Thank you so much for the honor of having your company on this amazing journey.

Faithfully yours,

Raul Cristian Aguirre
President and CEO

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