Registro Único Nacional de Tránsito from Colombia has chosen Tango/04 to monitor its SLAs
• The concessionaire RUNT chose Tango/04 Computing Group for the consolidation and real-time monitoring of its Service Level Agreements.
• RUNT is a consortium of companies that provides IT services to the Colombian government, managing national traffic records.
Peterborough, NH, March 2012 - Tango/04 Computing Group, one of the leading developers of monitoring software of Technology, Security/Compliance, and Business Service Management (BSM), was selected by RUNT Colombia (translated from Spanish: Unique Register of National Traffic), for the deployment of their monitoring solution.
RUNT is a partnership of four companies hired by the Colombian government, to manage the IT services and registers of all cars in the nation. One of the main needs consisted of presenting the management indicators to the comptroller.
With the deployment of Tango/04 Visual Message Center solution, RUNT will be able to monitor in real time the compliance and quality of the support service, the availability of the channels and the technological platform, and the execution times, as well as other services.
The project consists of measuring the service levels, striving for continuous improvement of their quality, and supporting the employees in their daily administration. The deployment starts mid-March and involves the products Goals and Dashboards.
“RUNT was already a Tango/04 customer, through an operations solution, which is why we are really glad that they have trusted us and our solution to satisfy their current needs and keep moving forward”, expressed Nicolas Brosky, Tango/04´s Commercial Manager for Colombia.
This way, Tango/04 continues to strengthen its presence in the Colombian market, providing new applications and services to both clients and the industry in general.