Our Service has been designed to offer excellent technical support for both our clients and our distributors. Our Technical Service team is made up of highly qualified professionals in various technologies in general and in our products and solutions in particular.
Characteristics:
- A single contact point offering a quick and effective answer for our clients. See contact information [1]
- Extensive and updated knowledge base
- Web conference services and remote system control through WebEx, to establish direct communication with our clients and their systems.
- Invitations to webinars or virtual events related to new products or improvements in different solutions.
[1] - Available extended office hours (See working hours per region [1] of our Technical Support Service)
- Phone or e-Mail access [1]
- Defined procedures for incident scalability with specialists in technologies and products.