Enterprise
Problem Solver Features
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What can you do
with Enterprise Problem Solver?
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Message
Monitoring |
"VISUAL Message Center
will instantly alert you to any critical application
error."
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VISUAL Message
Center constantly monitors all iSeries applications
for error messages. When error messages occur, VISUAL
Message Center automatically sends an alert to systems
operators, programmers or help desk. Get alerted by
email, pager, send a message to QSYSOPR, an NT event
log, or integrate with other system management packages. |
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Job Capture
with Keyboard Control |
"VISUAL Support Pro lets
you drill down to inspect problem jobs. See and capture
the end user's screen, and all internal job information"
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When you
have been alerted to a problem you can instantly take
control of that job with VISUAL Support Pro, seeing
the actual end-user screen, and taking control of the
user's keyboard. You can also inspect and modify job
internals such as the LDA, QTEMP, *LIBL, the call stack
and more.
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Visualize |
"The Application Explorer instantly reveals the
structure of any iSeries application."
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No documentation?
No problem. The Application Explorer automatically gives
you a fresh view of your application structure. The
System Explorer lets you navigate your iSeries libraries,
objects and source members. You can even use VISUAL
Support Pro's source code browser to drill down to the
see local or remote source code, it shows you the line
in execution, variable values and much more. |
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Remote
Support |
"No more traveling to solve problems!
VISUAL Support captures any local or remote job, taking
you closer to your users."
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Support
local and remote users from any location at any time.
With Enterprise Problem Solver there is no need to rely
on confusing end-user error explanations. By being able
to instantly visualize the actual user screen, see the
job log, job internals and even start a chat session
you can bridge the gap between you and remote iSeries
users. |
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"On
the Fly" debugging |
"VISUAL Debugger for Windows
can be called from the job call stack, so you can debug
problems in any job as they occur."
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You can
start a debug session on any problem job at any time
("on the fly") using VISUAL Debugger for Windows.
Just click on a program from the job call stack and
you will open a graphical debug session, so you can
navigate source code (even remote code) using hyperlinks,
set break points, see and change variables, and much
more. OPM and ILE supported in the same interface. |
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Problem
Solving |
"You can execute commands on
any running iSeries job, any time, anywhere, to solve
show-stopping problems."
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Once you
have discovered the cause of the problem you can prompt
(F4) and execute commands on the remote job, such as
changing *LIBL, editing the LDA etc. In many cases you
can solve batch job errors without having to cancel
or reprocess the job, saving many hours of unplanned
downtime. |
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Error
Prevention |
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VISUAL Debugger
for Windows' advanced debugging features, such as the
interactive Test Coverage Tracker, help you ensure that
all logical paths have been exhaustively tested before
your application goes into production. Software testing
becomes faster, cheaper and safer.
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