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Detect, diagnose and solve iSeries 400 problems...
... before your business is affected
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| According
to IBM, 80% of all unplanned downtime is caused by application failure or operator
error.
That could be just a record lock, an incorrect library list,
rushed program changes or a distracted end user.
When problems occur, your
company may lose time, revenue, miss deadlines, and damage its reputation.
And in an e-business environment, availability is simply live-or-die.
That's
why you need Enterprise Problem Solver. You will be amazed at how easily you can
avoid costly downtime, improve your end user service level, and assure the continuous
availability of your critical processes. | Rapid
Detection
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Powerful Messaging |
- Rapid Notification through
- Graphical
console
- Pager / SMS / email
- Visible
/ Audible alerts
- Customizable distribution
of messages to the real "problem-owner”
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- Integration with
- Operation frameworks (Tivoli, etc.)
- Help
Desk and Workflow (Remedy, etc
- Statistical analysis
of problems, events and trends
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| Rapid
Diagnosis |
Powerful Problem Determination Tools |
- Link to Error-Handling
Procedures (Written, Audio, Video)
- View actual end user screen
- Navigate
Programs, Application and Data structures graphically
- Inspect running
source code
- View historical parameters
- View LDA, LIBL, QTEMP,
more
- OS/400, PTF, Security and Object info
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- Pass-through access to remote source code
- View internal program
state, variables, indicators, fields
- Chat with the end user
- "Post-Mortem"
Analyzer
- Save all info for later use
- Automatically send all info
to external support people
- And much more!
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Rapid Solving |
Powerful Problem Solving Tools
Unique,
comprehensive Internet-based tools |
- Remote control of end user keyboard
- Answer
interactive and batch messages
- Solve never-ending loops
- Execute
commands on problem jobs
- Change LDA, LIBL, QTEMP on the
fly
- Debug production jobs
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- Lock / Unlock end user sessions
- Change program
variables on the fly
- Automate replies and actions
- Prevent
future errors with TestTracker
- And much more!
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