Universal Transaction Agent: Monitor the actual user experience provided by your business applications and proactively detect application failures
Benefits:
- Proactively detect application problems
- Manage Service Level Agreements (SLAs)
- Control end-user response time for critical business services
- Be alerted to problems before end users notice
- Discover service disruptions that are difficult to detect with normal monitoring methods (complex multi-tier, distributed applications, external services, etc.)
- Create credible SLA dashboards, reports, and suggestions for improvements
- Improve response times by obtaining actionable information about bottlenecks
- Easily extract KPIs from applications – right from the screens
What is the actual experience of users of your business applications? What is the actual response time they get from SAP, Siebel or applications running on Citrix? How fast are transactions performed? Can you detect if a critical application is failing before it affects your business?
Visual Message Center's new Universal Transaction Agent (UTA) helps you accurately respond to these questions by automatically reproducing typical user transactions, measuring the time it takes to complete them and detecting any possible malfunction. If transaction time is higher than expected, you can further investigate the related hardware and software components to detect and solve root-cause problems that ultimately affect user experience.
You can proactively detect application failures before they impact user experience and business results. For example, imagine a database is accessed by users only at the end of the day for a critical process. With Visual Message Center's Universal Transaction Agent you can automatically simulate access before users actually need the application and discover if something is going wrong, with plenty of time to fix it. Without the Universal Transaction Agent the problem could not have been detected in time, resulting in a serious collapse of business.
The new Universal Transaction Agent works as a robot continuously testing your critical applications and transactions to discover problems and outages before your users or customers do, saving valuable time and money.
