VISUAL
Message Center
Systems, Applications and Business
Service Management
|
|
A user calls to inform that the invoicing
application is down. You check the applications server
only to find it is up and running properly, so you
guess there might be a problem with a router. To solve
it, it is necessary to find an application message
that is lost amidst of millions of lines of logs.
Right then, the Manager calls in. The E-Mail service
is not available and the online store is also down.
- What problem must be solved first?
- Is there any relationship between
those incidents?
- Is that all, or the worst is yet
to come?
- Are you sure that the failure
occurred in the router?
- How many sales are being lost
per minute?
- What is the cost of all this?
Tango/04's VISUAL Message Center
provides an incredibly easy way to cope with increasing
workloads and complexity.
It monitors, handles and notifies
you in real time of any event, performance issue,
security breach or application problem that could
impact the operating health of your iSeries and Windows
servers, as well as networked services such as your
corporate website. Plus, our problem solving tools
can save you more time than any competitive solution.
VISUAL Message Center is unique in
that it provides an enterprise wide solution that
is accessible for small and medium sized companies,
offering dedicated functionality at a fraction of
the cost and complexity of enterprise management "frameworks".
The VISUAL Message Center suite
is made up of a SmartConsole and an extensible
group of Agents.The SmartConsole is a high-speed,
extensible, centralized graphical console that allows
the collection and management of all server and network
events, and provides advanced “business impact”
maps, automated event analysis and treatment, and
state-of-the-art notification features. The agents
run on individual iSeries or Windows servers monitor
specific technology activity areas (e.g. applications,
security, system messages, performance data, TCP/IP
services) and deliver information to the Smart Console.
Problems can be solved immediately thanks to our exclusive
diagnosing tools, and the flexible Reporting System
gives operators and managers easy to understand, summarized
or detailed information about system and application
activity.
|
|
Product
Features
At A Glance
|
|
 |
Operating
Health Monitoring of servers |
| |
|
System
and Application messages |
| |
|
Performance
metrics |
| |
|
Critical
job and process status |
| |
|
Security
and system integrity, auditing |
| |
|
User
error tracking |
| |
|
Device
status, e.g. comm lines, interfaces, printers |
|
Additional
multi-platform monitors: |
| |
|
TCP/IP services monitoring,
e.g.SMTP, POP3, FTP, more
|
|
Central
graphical console |
| |
|
Automation
of common tasks, e.g. message replies, command
actions |
| |
|
Alert
actions: two-way cell phone (SMS), email,
audio, video |
| |
|
SNMP
integration |
|
|
| Amazing
new features! |
|
Among the dozens of innovative features of VISUAL
Message Center are:
- Customizable, Stateful, Object oriented Business
Views: users can classify events into understandable,
real world objects such as "Printer",
"Router", or service entities such as
"Web back end" and create a hierarchy
among them with drag and drop simplicity. Components
can be reused and moved into other groupings, so
if a Router affects diverse services, it is possible
to see it in the business map.
- Openness: VISUAL Message Center can add
custom code to enhance its business rules, and receive
and send events in different industry standards,
like SNMP, WMI, DLLs, etc. It also can receive messages
from Unix, Linux, and Windows platforms so Operators
can have a 360 degrees vision of their environment.
- Encapsulated Knowledge: event management
knowledge can be encapsulated so most common actions
can be automated, and those that require manual
intervention can be made self-explanatory and point
to HTML, Word or multimedia documents so the mean
time to resolution can be reduced.
- Scalability: thanks to its exclusive, memory
resident event database and the revamped Expression
Analyzer, which can process more than 700,000 business
rules per second, version 5.00 offers unmatched
scalability
- High Availability: VISUAL Message Center
improves its Secure Handshaking and SmartReconnect
features with an event buffer to avoid data losses
even when there is a network failure or the iSeries
is rebooted.
- Real Time Event Navigator: ability to surf
the historical database in real time, making the
location of a past event very efficient.
- Improved Reporting: new SLA reports help
users understand top issues and shows performance
parameters to upper management.
- Revamped Interface: VISUAL Message Center
improves usability with several changes in the User
Interface, Graphical Business Rules Editor, and
more, further reducing the learning curve.
|
| The
following agents are available today: |
| Core Components |
- Smart
Console
Centralizes the collection
and management of information from all networked
servers and agents. Manages automation and
notification functions. Generates Business
Views that can be exported to other consoles,
web portals, or the new Web SmartConsole for
pervasive IT management capabilities.
(more info)
|
|
|
- Reporting
System
Flexible, graphical
reporting system that provides insight and
trends from system activity. Can generate
Web-based and PDF reports with ease. Includes
predefined report packages for security audit
and regulatory compliance.
(more info)
|
- ThinkServer
Monitoring Engine
Monitoring engine that
uses shared logic to manage multiple specific
ThinAgents (Windows, Oracle, SQL Server, Data
Adapter, etc.). Includes advanced network
service monitors (TCP/IP, SNMP).
(more info)
|
- TCP/IP
Services Agent
Monitors availability
and performance of any networked TCP/IP service,
including POP3 email, SMTP, FTP more. Includes
graphical Java console.
(more info)
|
|
|
- Applications
Agent
Real-time analyzer of
free format plain text logs produced by applications,
hardware or network devices. Fully compatible
with any operating system or text format.
(more
info)
|
- Linux/Unix Adapter
Allows you to use the
advanced SmartConsole to watch over your Unix-based
servers too.
|
| ThinAgents
(powered by ThinkServer) |
- Windows
Monitoring
The ThinkServer-powered
Windows Monitoring packs supervise the availability,
performance, security and operating health
of Windows-based services, processes and hardware
components.
- Windows Basic: Availability and
performance (disk, CPU, memory, processes,
services, etc.)
- Windows Extended: Same as in
Basic Pack, plus monitoring of Event Logs,
WMI data, external data via ODBC, plain
text logs, etc.
- Windows Security: Only security
audit and reporting features required
for regulatory compliance (HIPAA, SOX,
21 CFR Part II, Basel II, etc.)
(more
info)
|
- Network Service Monitoring
Allow you to monitor
the availability and performance of any TCP/IP
network service, including Ping, POP3, Port,
SMTP, SNMP, Loop E-Mail, etc. The SNMP Adapter
retrieves messages from network devices using
this protocol, and generates SNMP traps to
enable network event management.
|
- Database Monitoring
Monitor the availability,
performance, integrity and security of DB2,
Oracle and SQL Server databases. Control access
to sensitive files and tables, and audit the
use of SQL by users and programs.
|
- Data Adapter
Enables Business
Service Management (BSM) capabilities by integrating
data from business or analysis applications.
Data is retrieved from external sources via
ODBC.
|
| iSeries
Agents |
- iSeries
Server Agent
Collects and manages
batch messages from any iSeries message queue
(e.g. QSYSOPR). Monitors job activity, duration
and status, job queues, devices, history log
(QHST).
(more info)
|
- iSeries Interactive
Agent
Collects and manages
all interactive iSeries user error messages.
(more info)
|
- iSeries
Security Agent
Detects and audits possible
threats to system and data integrity. Advanced
real-time audit of actions and users. A must-have
in regulatory compliance projects (HIPAA,
SOX, 21 CFR Part II, Basel II, etc.)
(more info)
|
|
|
- iSeries
SQL Monitor
Captures all SQL statements
executed on DB2 databases either within the
iSeries or through external accesses (ODBC,
embedded SQL , etc.) Retrieves security audit
variables such as the real user executing
the SQL statement.
(more info)
|
- iSeries Interactive
SQL Monitor
Monitors SQL usage in
interactive sessions (STRSQL).
|
|
|
|
|
|
|
|
|
