Overview

Most systems management solutions on the market today, including those provided within operating systems such as OS/400, will alert operators to system problems by forwarding messages or events to them.

But when you are faced with a potential disaster, knowing is not enough - you need to be able to take action!

The power to solve problems....

With the iSeries Support Agent, you can. As well as simply being alerted to problems, operators can now diagnose, and even solve those problems.

Whenever an application problems is detected, the iSeries Support Agent drills down to inspect any iSeries job and displays otherwise inaccessible internal job information. Problems in batch or interactive jobs can be researched and diagnosed in record time. Yuo can even view and control end-user's screens.

...before your business is affected!

iSeries Support Agent even allows operators to save the day by making corrections to critical running jobs, usually allowing them to carry on processing correctly.

Since its introduction in 1997, iSeries Support Agent has solved problems in thousands of critical jobs around the world, representing operational savings of millions of dollars. See our case studies for more information.

iSeries Support Agent will let you SEE what any user is doing in your iSeries. Like having a powerful X-ray into any single job to see easily things like:

	Job name, real user name, IP address (no more guessing who is who in ODBC/JDBC sessions – support JDEdwards, BPCS, easily!)
	Actual end-user screen (no need to ask for permission to the end user if you are authorized)
	Running (or last executed) SQL statement (discover what’s really going on at these Client/Server and WebSphere jobs)
	Library list, open files, spool files, and the full DSPJOB listings from a graphical interface
	Otherwise unavailable valuable data like the Local Data Area (*LDA) and Temporary Job library (QTEMP) contents
	Running Source Code! (even with the line that is being executed in most cases)
	Program Navigator and Application Explorer (save valuable time and avoid mistakes by having a full, live description of the program structure, context, and related objects in a navigable tree)

Moreover, you can actually execute a command in the failing job to solve a problem, edit the *LDA or QTEMP, change the library list on the fly and more! Or use the advanced VISUAL Remote Control feature to take full control of the keyboard of the remote job. No other product gives you so much power!

Technical Details

Capture any running iSeries interactive or batch job. Use the unique ability to access and edit internal job information to diagnose and solve problems.

Screen Capture, Internal Job Information and Command Entry

• See current user screen, up to last keystroke (interactive jobs only)
• Take control of remote user keyboard (interactive jobs only)
• See job log
• See and edit local data area (LDA) in character and hexa format
• See and edit QTEMP contents
  • Drill down to inspect objects
• See and edit library list
• See job call stack, including parameter value
• Drill down from call stack to view running source code
• Prompt and run any command to solve problems, e.g. edit library list, LDA, sign off job

Application Information

The Application Explorer is a navigable graphical tree of objects referenced by each program, perfect for understanding apps when no fresh documentation is available.

• Click to drill down to see
  • Source code (see below)
  • Display files
  • Printer files
  • Data files
• Includes parameters and current values for OPM programs

Debug Information

From the call stack drill down to view actual running source code:

• Advanced "Find" function
  
• Indicate actual statement in execution for OPM and ILE programs
  
• Highlight and right click variables to get variable values as tool tips, or use Data Dictionary (below)
  
• Edit variable values to solve problems, e.g. looping jobs
  
• Retrieve source code automatically from any system object, program service program or ILE module
  
• Retrieve source from remote iSeries systems
  
• Shows source member information (date of creation, modification, saved, restored etc..)

Data Dictionary shows:

• Variable values
  
• Indicators
  
• Field and subfield values
  
• Character and hexa support
  
• Show / hide pointers
  
• Source code not required

Program Navigator makes complex program logic easier to understand:

• Fan-In Tree: shows a navigable hierarchical structure that depicts all the internal and external calls in a program (including GOTOs, EXSR, CALLs, etc.)
  
• Fan-Out Tree: shows all references for each label, subroutine or call for easier understanding of dependencies and faster browsing
  
• Click on branches to immediately position source code

Start a debugging session and get complete control of program execution by using Tango/04's VISUAL Debugger for Windows as a companion product.