|
|
The Ultimate iSeries Problem Solver
|
 |
Confused end users,
application problems and program bugs cannot delay or stop your company's operations
anymore.
With Tango/04's NEW VISUAL Support Pro, you can dramatically improve
your ability to diagnose and fix unexpected errors, and to provide outstanding
technical support to local or remote users and batch jobs, even through the Internet.
You will be amazed when you see how easily you can avoid costly downtime, improve
end user satisfaction, and assure the continuous availability of your critical
processes.
| | Amazing
new features! VISUAL Support will let you SEE what
any user is doing in your iSeries. Like having a powerful X-ray into any
single job to see easily things like:
| | Job
name, real user name, IP address (no more guessing who is who in ODBC/JDBC
sessions – support JDEdwards, BPCS, easily!) | |
| Actual
end-user screen (no need to ask for permission to the end user if you are
authorized) | | | Running
(or last executed) SQL statement (discover what’s really going on at
these Client/Server and WebSphere jobs) | |
| Library
list, open files, spool files, and the full DSPJOB listings from a graphical
interface | | | Otherwise
unavailable valuable data like the Local Data Area (*LDA) and Temporary Job
library (QTEMP) contents | |
| Running
Source Code! (even with the line that is being executed in most cases)
|  | Program
Navigator and Application Explorer (save valuable time and avoid mistakes
by having a full, live description of the program structure, context, and related
objects in a navigable tree) | Moreover,
you can actually execute a command in the failing job to solve a problem,
edit the *LDA or QTEMP, change the library list on the fly and more! Or
use the advanced VISUAL Remote Control feature to take full control of the
keyboard of the remote job. No other product gives you so much power!
| | What
can VISUAL Support Pro do for you? | |
No matter what position you are in, there are a lot of advantages
for you – don’t spend another day more without VISUAL Support Pro! Help
Desk
Improve quality and speed of all tech support
tasks - see and control local and remote user sessions, and get otherwise unavailable
internal job info to solve problems instantly. Easily create comprehensive problem
data for knowledge bases or second line of support, and more
Programmers
Use it as
a problem solver (detect bugs immediately, solve production problems) or as a
great aid to understand, navigate, and document applications. Eliminate the need
to reproduce errors in testing environment, and more
System
Operators
Inspect information on jobs, users
(including inactivity time), and applications; detect and solve performance problems;
see running SQL and actual source code and end user screens, monitor and control
untrusted users; solve production problems on any iSeries in your network, disconnect
abandoned sessions normally, find which IP or real user the requests come from,
and more
Consultants
Work
and solve problems on customer iSeries from any location, providing instant remote
support, even over the Internet, and using source code from your own iSeries,
and more
IT Manager
Part
of the Enterprise Problem Solver suite: react to unexpected problems at any time,
keeping your mission critical applications alive. Supervise all OS/400 users from
your chair. Empower all your IT people. Reduce the cost of Help Desk, avoid downtime,
reduce project risks, and more
ASP and
Outsourcing Companies
Leave your competitors
behind with unbeatable premium customer support. Diagnose and solve problems instantly,
and get closer to customers than ever before. Minimize downtime, maximize satisfaction,
and reduce support costs
| | Benefits |
 | Assure
High Software Availability
Solve
problems faster, even in the most complex iSeries apps (5250 and Client/Server)
before they affect your business. |
 | Give
the Best User Support Ever
Solve local or remote
user problems immediately without the need for guessing or traveling. Forget relying
on confusing end-user explanations. Empower your technical support team like never
before. |  | Lower
Technical Support Costs
Speed all support activities.
Improve chance of first call success. Decrease time required per problem dramatically. |
 | Reduce
Risks of Software Projects
By being able to
solve problems as they occur, you will greatly reduce the risk of application
failures and the huge cost of unavailability. If things don’t go as planned,
you have a ‘life saver’ ready just in case. |
 | Solve
Problems in Running Jobs
Capture any running
job, interactive or batch, with point and click simplicity! Solve unexpected problems
without doing anything beforehand. And what if you get a message on a batch job
four hours after its launch? Don’t worry! With VISUAL Support Pro, you can
solve most production problems without canceling the job. |
| Understand
Large, Complex Applications Faster
Large programs?
Third-party packages? No fresh documentation? No problem! VISUAL Support Pro gives
you accurate, detailed information about application structure, relationships,
data dictionaries, source code, parameters, program logic, running SQL, and more,
on-the-fly, so you can solve problems with unprecedented ease. |
 | Monitor
Internet, Untrusted and Inactive Users
VISUAL
Support Pro allows you to monitor and supervise anyone working on your iSeries,
seeing and controlling their actual screen as they work. You can even detect "lazy"
or inactive users, and disconnect them safely. |
 | Support
all your iSeries and Users from One Site
VISUAL
Support Pro bridges the gap between you and your remote iSeries users. Support
them from a centralized location, or help them over the Internet... you are in
command! |  | Document
Problems the Easy Way
Third party packages that
you can't touch? Need to collect relevant information on problems quickly? VISUAL
Support Pro will do it for you in a snap. It will retrieve all the internal information
so you can immediately get support from external consultants, IBM, etc. Save your
time, their time, and get problems solved faster. |
 | Integrated
with Enterprise Problem Solver and VISUAL Message Center
VISUAL
Support Pro is integrated with Enterprise Problem Solver: monitor all your AS/400
or iSeries for critical error messages, get alerted wherever you are, send logs
by e-mail, automate responses, debug and solve live problems, locally or remotely.You
can combine it with Performance Agent (VISUAL Control for Windows) to detect jobs
that are using too much CPU and see immediately what they are doing – no
matter if they are interactive or batch, RPG/COBOL/C applications, ODBC / JDBC
and other Client/Server jobs, etc. All the power is at your fingertips!
...more
>> | | | |
