VISUAL
Support Pro Features
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General
– The unlimited, ultimate iSeries Problem Solver
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- Supports any number of remote iSeries
from one single location
- Supports any number
of client workstations
- Supports old 5250
dumb workstations, 5250 emulation programs including IBM Client Access, Telnet
sessions, screen-scrapped applications, etc.
- Allows
multiple technicians to work with the same job and browse the same source members
and objects simultaneously
- Full OPM and
ILE support
- NEW!
Client/Server, ODBC and JDBC application support
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Screen
Capture and Internal Job Information – Diagnose what’s wrong in record
time!
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| - Capture
any running job, interactive or batch, local or remote, without canceling it,
even when in 'input-inhibited' status.
- Powerful
job selection filter
- Interactive and
batch shortcuts
- NEW!
See the ‘real user’ for Client/Server jobs (not just QUSER)
- NEW!
Change, end, hold any running job from within the Job Selection list
- See
all the job information you need to solve problems in batch and interactive jobs
- the actual user screen, up to the last
keystroke
- shows inactivity time
- indication
of input and message waiting functions
- customizable
colors and fonts
- capture multiple screens
- Unique!
*LDA in character and hexa format
- Unique!
QTEMP objects – double click to open
- Historical
job log
- Unique!
Running or last executed SQL statement
- Library
list – double click to access objects
- Unique!
Call stack with every program called with parameter values – plus, double
click to capture detailed program information
- Spool
files being created – with actual content
- NEW!
IP Address
- NEW!
User profile details
- NEW!
Plus all the Work with Job information
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| VISUAL
Remote Control - take control of remote user's keyboards!
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- The VISUAL Remote Control add-in allows you to
take control of any remote user's keyboard
- Give
outstanding user assistance to all remote users
- Answer
messages
- Sign remote users off
- Remove
object or record locks
- Supports any 5250
terminal, emulation program, Telnet session or even modern “screen-scraped”
applications
- Embedded in VISUAL Support
Pro
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Application Information – Save your valuable time when
dealing with complex apps
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| - The
Application Explorer is a navigable graphical tree of objects referenced by each
program
- Click to drill down to see
- Source code (see below)
- Display
files
- Printer files
- Data
files
- Includes parameters and
current values for OPM programs
- Perfect
for understanding apps when no fresh documentation is available
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Debug Information – No other tool
gives you so much diagnosing power!
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| - See
actual running source code
- Color
coding
- Indentation
- Hide
comments
- Advanced "Find" function
- Indicate
actual statement in execution for OPM and ILE programs
- Highlight
and right click variables to get variable values as tool tips, or use Data Dictionary
(below).
- Retrieve code automatically from
any system object, program service program or ILE module. Even gets source from
remote iSeries
- Shows source member information
(date of creation, modification...)
- Data
Dictionary shows:
- Variable values
- Indicators
- Field and subfield values
- Character
and hexa support
- Show / hide pointers
- Source
code not required
- Program Navigator
makes complex program logic easier to understand
- Fan-In
Tree: shows a navigable hierarchical structure that depicts all the internal and
external calls in a program (including GOTOs, EXSR, CALLs, etc.)
- Fan-Out
Tree: shows all references for each label, subroutine or call for easier understanding
of dependencies and faster browsing
- Click
on branches to immediately position source code
- Start
a debugging session and get complete control of program execution by using Tango/04’s
VISUAL Debugger for Windows as a companion product
– change variable values, end a never-ending loop normally, and more.
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Member and Object Information
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- Don’t let a wrong compilation parameter fool you anymore! Now, VISUAL
Support Pro gives you complete information about :
- Source members
- Objects
- Modules
- Service
programs
- Compiler options
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System Information– Because problems can come from anywhere
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- Collects all relevant system-related details to make sure the environment
is not causing trouble.
- Exclusive!
OS/400 Version and PTF level for all iSeries systems
- System name, description
and connection mode
- Model, submodel, security level
- NEW!
Predefined OS/400 troubleshooting commands only one click away: display network
attributes, subsystem descriptions, work with active jobs, and more
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| Exclusive
System Explorer
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- Get all the related information with point and click simplicity!
- Easy,
fast, graphical navigation and selection of iSeries libraries, objects and file
members
- Icon based for quick understanding
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| Exclusive
"Post Mortem Analysis"
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 | Tango/04's
exclusive RPG "Post Mortem" analysis gives you vital information related
to error messages received on interactive or batch RPG programs - RPG
error code
- plain English error description
- statement
being executed
- last I/O operation being performed at
error time
And remember, the program is still running,
so the chances are you can fix the problem and Retry the failed step. |
| Pretty
Printing
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| | VISUAL
Support Pro’s source code view includes fully customizable color-coding and
indentation. This can be printed directly from the PC to create professional,
attractive looking documentation. |
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Exclusive Command Execution – Fix that long-running process
instead of ending it!
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 | Unique!
VISUAL Support Pro not only lets you easily find the cause of the problem, but
also allows you to fix it in most cases. You can execute any OS/400 or non-OS/400
command on the captured job, even when in input-inhibited mode. You can, for instance,
change the LDA or the LIBL, modify a QTEMP object, disconnect any running job,
and more.
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Chat
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 | Unique!
VISUAL Support Pro lets you chat in text mode with the user of the captured job.
So, VISUAL Support users can communicate with end users even if no phone line
is available (for instance, when using the phone line for getting connected to
the iSeries from home).
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Complete Security System
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| | Exclusive!
As VISUAL Support Pro is in use in many banks and financial firms, we included
a rock-solid, iSeries based security system. You specify which users can capture
which jobs, and permit or restrict certain features (for example, you can allow
PETER to capture MARY's jobs, but not to execute any commands on her jobs). Include
or exclude complete subsystems for certain users, and maintain a system log showing
what has been done with the product, and much more |
| State
of the art Client/Server technology
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| | Ease
of use is built-in. Anyone can install and start using VISUAL Support Pro in minutes.
Resource usage on the iSeries side is minimal thanks to Tango/04's advanced SpeedCache
technology. |
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Unique! StartNow – blazing fast startup
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| | Integrated
in VISUAL Support Pro, StartNow is
a new, advanced Tango/04 technology that eliminates the frustrating waiting time
when starting a Client/Server application in slow or overcommitted systems. It
uses highly tuned, customizable pre-start services on the server side so the connection
is practically instantaneous. |
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Exclusive NiceLink Communications
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| VISUAL Support
Pro uses Tango/04's exclusive NiceLink
communications engine to give lightning fast, secure connections.
- Easy to use, graphical configuration wizard
- Secure
Internet support
- Supports multiple configurations
with protocol mixing for maximum flexibility
- Blazing
fast, powerful 32 bit optimized Windows 98/ME/NT/2000/XP communications engine
and graphical interface
- Trace tools for
easy connection troubleshooting
- State-of-the-art
Client/Server technology with StartNow
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