Raiffeisen Bank Hungary (part of Raiffeisen Bank Group, with its head office in Vienna, Austria), had little visibility of its critical services, mainly due to the isolated use of platform monitoring tools. As well as all its competitors, the bank was ready to offer the best possible service to its internal and external users. Discover how it has managed to reach a “helicopter view” in every platform, application and critical business service with a significant improvement of levels of service in every day operations.