After a long series of acquisitions, Raiffeisen Bank Hungary's IT environment had become very complex and the IT Department had little visibility of its critical business services. When incidents occurred they were very difficult to trace and solve. To resolve this problem and offer the best possible service to its internal and external users, they started a Business Service Management project with Tango/04.

The results achieved include many service level improvements, a better informed service desk and high-level service reports for business users. This has led to the prevention of problems and a significant increase in satisfied users!

Watch this 10-minute video and learn how they achieved a “helicopter view” of every platform, application and business service which resulted in a significant improvement of their service levels in every day operations.

Speakers:

Gabor Jeck
Chief of IT Operations
Zrt Raiffeisen Bank Hungary

 

Csanád Melegh
Chief of Application and Systems Management
Zrt Raiffeisen Bank Hungary
 

 

Headquartered in Vienna, Austria, Raiffeisen Bank Group has nearly 60,000 employees and serves 14 million customers through over 3,000 business outlets

*The seminar was held as part of the 2011 Tango/04 Monitoring Symposium, the annual meeting of Tango/04 users..