White Papers
& eBooks

Learn more about monitoring
and other IT subjects


White Paper

IBM i MarketPlace Survey Results

For the second consecutive year, HelpSystems, parent company of Tango/04, surveyed more than 800 IT professionals in many countries and industries regarding the use, plans and priorities of the IBM i platform and made a report that reflects the current status of this platform.



5 Reasons why you should improve your Monitoring
eBook

5 Reasons why you should improve your Monitoring

A new year has started and many IT Departments are already being overwhelmed by the never-ending business demands: better SLAs, more control, better results, reducing staff, and others.



Real-Time Service Model. Quickly transform your Monitoring project into a Visibility project
eBook

Real-Time Service Model. Quickly transform your Monitoring project into a Visibility project

To perform accurate, proactive, agile service management, a Service Model is required.
 
Such a model is the basis for event management, including proper prioritization, impact analysis and Continual Service Improvement.
 
RTSM contains a representation of services and their components, including multilevel dependency relationships. And (very importantly!) it should contain real-time statuses of all of the above.


How to justify a Monitoring Project (or any other)
eBook

How to justify a Monitoring Project (or any other)

It is well-known all over the whole world that it is hard for IT departments in many companies to get project approval and even more so in times of crisis. It is therefore essential for any CIO, Technology Manager or Security Officer to effectively communicate the value the proposed project can bring to your company.



Six steps for making your MSP more profitable
White Paper

Six steps for making your MSP more profitable

Due to the tough economic climate Managed Service Providers (MSPs) are finding an increasing demand for their services from companies of all sizes and in all industries. Most corporate IT departments continue to have growing needs for equipment, software and technical staff but many are faced with significant budget cuts. As a result, more companies will be reaching out to MSPs for advice on meeting their IT needs in an economical way. 



Total Visibility: How to increase control and add value to your business
White Paper

Total Visibility: How to increase control and add value to your business

This White Paper aims to initiate the discussion about the concept of Visibility in business and describes why it is currently an unavoidable necessity for maintaining and improving service levels, adding value to the business, strengthening security, and speeding up the process of making decisions and maximizing the resource’s efficiency.

The paper investigates these issues and - through examples of real cases - shows some of the benefits that result from the implementation of solutions that provide visibility both to IT and the rest of the areas of the company.



Protecting your Application Investment with Service Oriented Monitoring
White Paper

Protecting your Application Investment with Service Oriented Monitoring

Service Oriented Monitoring is an approach used to relate technical elements (firewalls, routers, switches, servers, databases, interfaces to other applications, SOAP calls, etc.) to a particular IT service (order processing, billing, inventory control, logistics, etc.). It’s about understanding which technical elements support just one critical service and understanding the impact of those elements on your business.



End-to-end Service Level Monitoring with Synthetic Transactions
White Paper

End-to-end Service Level Monitoring with Synthetic Transactions

Simulated or “synthetic” transactions are usually the best way to monitor response time and availability of critical business services. By using them, service levels can be achieved and controlled comprehensively, easily, and efficiently. Synthetic transactions are also valuable for security vulnerability testing, KPI retrieval, and alignment between the IT department and corporate goals.

This white paper describes why synthetic transactions are popular, the desired characteristics of a good synthetic transaction engine and the Tango/04 extensions around this technology designed to increase the value of your monitoring projects.



Facilitate PCI Compliance Using Tango/04 Multiplatform, Real-Time Solutions
White Paper

Facilitate PCI Compliance Using Tango/04 Multiplatform, Real-Time Solutions

The Payment Card Industry Data Security Standard pertains to any company that stores, processes or transmits credit card information. If this applies to your company, you are required to be compliant with this private industry standard today. Depending on the volume of credit card transactions you process, the task of demonstrating compliance may include an annual on-site audit conducted by an external auditor. In any case, you don’t want to operate your business in a non-compliant state because the associated penalties can be severe. For instance, if a data breach occurs while you are noncompliant, you can be fined up to $500,000 per incident and suffer revocation of your right to accept or process credit card transactions. This could certainly be fatal to your business.



Agentless or Agent-based Monitoring? The never-ending story
White Paper

Agentless or Agent-based Monitoring? The never-ending story

Which one is best? Agentless or agent-based? There has been a lot of debate about this, and it seems to be one endless discussion. As we receive many questions about this, this paper examines the question in the light of new developments and Tango/04 experience and customer requests. Nevertheless, as we say at the end, remember that it is far more important what you do with the data collected than the method used to collect it.



Pages

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"We would arrive in the morning, and find that overnight processes had failed. This could be catastrophic. With Tango/04 now we can rest easy."

Francisco de Rio | Chief Analyst
Nissan Motor Ibérica

"Accomplishment of Service Level Agreements were visible right from the start. The systems' average response time immediately plunged to half the maximum level established at our SLA."

Jimmy van Kerkvoorde | IT Manager
Fortis

"It has helped us to easily implement ITIL. Our managers and customers are happy, and of course we are happy too."

Rob Freeling | Consultant
Capgemini

"The rapid deployment, the ease of use, the usability and reliability were key in choosing this monitoring solution."

José Angel Martínez | IT Manager
Qualicaps Europe

"I love the product! Tango/04 has allowed us to rapidly implement SOX controls, while VISUAL Message Center helps keep our IT infrastructure health."

Don Keating | IT Manager
Henry Schein

"We are very pleased with the precision and accountability of Tango/04's team and their ability to deliver the committed result."

Víctor Lizarraga | Vice President
Helvetia

"With Tango/04 we have more control, more security and systems that work better. We can now focus on new projects."

Xavier Ordeix | IT Manager
Pierre Fabre Ibérica

"Products from Tango/04 suit us so well that we cannot even imagine working without them! It is also very good that whenever we need their assistance, it is readily available."

K&H Bank

"Finally, we can monitor our entire IT infrastructure in a simple and intuitive manner, centralizing everything in a single console. Custom reports help us demonstrate the achievement of SLAs."

Josep Toledo | Head of Systems
Random House Mondadori

"With Tango/04, we have made a quantum leap in the quality of our business services."

Jordi Bueno | CIO
ING Nationale-Nederlanden

"Tango/04 solutions help with the visibility, over all through the business, not just applications."

Dave Wunderley | Systems Specialist
Pitt Ohio Express

"Besides offering a better price, we found it functional and easy to use. It is very visual, easy to manage and maintain."

Marcelo Grasso | IT Security and Infrastructure Manager
Boehringer Ingelheim

“We are now monitoring each of our servers in detail, which used to be impossible due to time constraints. Now the software does it for us.”

Marcelo Grasso | IT Security and Infrastructure Manager
Boehringer Ingelheim

"Not only does Tango/04 monitor servers, it can also control business processes."

Peter Leeuwerink | Application Manager
International Card Services

"We monitor the entire process - from the initial card request until the delivery of the card to the client - including all internal processes and third parties involved. Without Tango/04 we would lose overview of these complex processes."

Peter Leeuwerink | Application Manager
International Card Services

"Tango/04 software allowed us to implement efficient compliance controls in record time. It surpassed our expectations. We are very happy."

Ricardo Martin | Systems and Security Director
Seur Geopost

“If we cannot receive our orders online our business grinds to a halt.”

Alex Manders | IT Manager
Sligro Food Group

"Configuring the Tango/04 software was very easy."

Rob Freeling | Consultant
Capgemini

"Enhanced response times and accomplishment of Service Level Agreements were visible right from the start."

Jimmy van Kerkvoorde | IT Manager
Fortis

"Tango/04 proved to be a very positive answer to our exhaustive monitoring needs."

Victor Lizarraga | Vice President
Helvetia

"We were able to align two worlds: IT and business. Now we can control whole processes and determine the root cause of an incident very rapidly."

Francisco Rastelli | IT Manager
Bayer CropScience

"We can now say that we are the most advanced branch in our region when it comes to monitoring."

Luis Cuadrado | Data Processing Coordinator
Bayer CropScience

"It is easy to use it, has incredibly short deployment times, is more affordable and the know-how stays here in ING."

Jordi Bueno Molpeceres | CIO
ING Nationale-Nederlanden

"The implementation was very successful. It was done in the estimated time, without any problems whatsoever."

Jordi Bueno Molpeceres | CIO
ING Nationale-Nederlanden

"Fortunately we chose Tango/04, especially because the new regulation is even more demanding than the previous ones."

Gustavo Cejudo | IT Security Manager
Banco Industrial

"Tango/04 helps us pass audits much more quickly."

Gustavo Cejudo | IT Security Manager
Banco Industrial

"Traditional monitoring solutions were too expensive, too complex and not at all flexible."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"It is a solution compatible with ITIL V3 that can be adapted to any CIO’s needs."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"The implementation was fast and simple."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"What I like about Tango/04 is the flexibility it offers you to manage incidents proactively."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"The project took between three and four weeks, it was really fast."

Pierre Butin | Operations Architecture Manager
Zurich Financial Services

"Tango/04 gave us visibility and proactivity."

Pierre Butin | Operations Architecture Manager
Zurich Financial Services

"With this project we have improved our systems without increasing our resources. Tango/04 has really helped us."

Javier Begil | Computing Division Manager
Pierre Fabre Ibérica

“The project really works. This gives visibility and credibility to the department.”
 

Xavier Ordeix | Project Manager
Pierre Fabre Ibérica

"Tango/04 helps me every day to keep the status of my applications under control."

Martín Riera | Systems Technician
Zurich Insurance

"With Tango/04 all our projects have been successfully implemented."

Josep Toledo | Head of Systems
Random House Mondadori

"Tango/04 excels in vision, strategy and innovation."

Josep Toledo | Head of Systems
Random House Mondadori

"My experience with Tango/04 products is excellent."

Ariel Gritti | Head of Operations
Globalia Systems and Communications

“Tango/04 is the best.”

Stephen Moossajee | Project Manager
Tupperware Products Inc.

"Tango/04 stands out for its functionality and flexibility of use."

Ariel Gritti | Head of Operations
Globalia

“Tango/04 is very easy to implement and use.”

Fabio Mahmoud | Technology Manager
Banco Votorantim

"Tango/04 is distinguished by their monitoring processes."

Pablo García Fontela | Systems Technician
Agroseguro

"Tango/04 stands out for the functionality and versatility of its solutions."

Gonzalo Sienra | Director of Systems
Mutua Balear de Accidentes de Trabajo

"Tango/04 are distinguished by their cost, rapid deployment and time to market."

Jordi Bueno | CIO
Nationale Nederlanden Cía. de seguros y reaseguros S.A.E.

"Tango/04 hears the voice of the customer."

Jordi Bueno | CIO
Nationale Nederlanden Cía. de seguros y reaseguros S.A.E.

“Very important advancement.”

Gonzalo Sienra | Director of Systems
Mutua Balear de Accidentes de Trabajo

“A success. It helps a lot.”

Santiago González | Technology Manager
Mapfre Inversión

“A before and an after.”

Javier Begil | Systems Manager
Pierre Fabre Ibérica

“A good journey into the future.”

Pierre Butin | Service Management
Zurich Insurance Group

“Innovative.”

Ariel Gritti | Operations Manager
Globalia

“Its simplicity impressed me.”

Javier Hugo Díaz | IT Administrator
Banco de la Pampa

“Resolves a ton of problems. Very needed.”

Marcelo Rizzo | Infrastructure
Bayer CropScience

“Needed.”

Xavier Gutiérrez | Systems Manager
Grupo Ferrer

“Very good. With much promise for the future.”

Cristina Ruiz | Systems Manager
SGEL

“Great!”

Dominique Chemin | CIO
Naville

“Very practical, immediate results.”

Javier Onores | Operations Manager
Tarjeta Naranja

“Innovative, it's going to make our work much easier.”

Pablo Pomar | In charge of Monitoring
CMF

“Fundamental in these times.”

Agustín Quintas | Security Administrator
The Winterbotham Trust Company

“A very complete suite.”

Andrés Welti | IT Administrator
Banco Itaú

"Your solutions cover CISO needs to perfection, taking care of gaps left by similar tools."

Jesús Jiménez | Director IT Risk & Security Management
UBS