For the second consecutive year, HelpSystems, parent company of Tango/04, surveyed more than 800 IT professionals in many countries and industries regarding the use, plans and priorities of the IBM i platform and made a report that reflects the current status of this platform.
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5 Reasons why you should improve your Monitoring
A new year has started and many IT Departments are already being overwhelmed by the never-ending business demands: better SLAs, more control, better results, reducing staff, and others.
How to justify a Monitoring Project (or any other)
It is well-known all over the whole world that it is hard for IT departments in many companies to get project approval and even more so in times of crisis. It is therefore essential for any CIO, Technology Manager or Security Officer to effectively communicate the value the proposed project can bring to your company.
Real-Time Service Model. Quickly transform your Monitoring project into a Visibility project
Six steps for making your MSP more profitable
Due to the tough economic climate Managed Service Providers (MSPs) are finding an increasing demand for their services from companies of all sizes and in all industries. Most corporate IT departments continue to have growing needs for equipment, software and technical staff but many are faced with significant budget cuts. As a result, more companies will be reaching out to MSPs for advice on meeting their IT needs in an economical way.
Total Visibility: How to increase control and add value to your business
This White Paper aims to initiate the discussion about the concept of Visibility in business and describes why it is currently an unavoidable necessity for maintaining and improving service levels, adding value to the business, strengthening security, and speeding up the process of making decisions and maximizing the resource’s efficiency.
The paper investigates these issues and - through examples of real cases - shows some of the benefits that result from the implementation of solutions that provide visibility both to IT and the rest of the areas of the company.
Protecting your Application Investment with Service Oriented Monitoring
Service Oriented Monitoring is an approach used to relate technical elements (firewalls, routers, switches, servers, databases, interfaces to other applications, SOAP calls, etc.) to a particular IT service (order processing, billing, inventory control, logistics, etc.). It’s about understanding which technical elements support just one critical service and understanding the impact of those elements on your business.
End-to-end Service Level Monitoring with Synthetic Transactions
Simulated or “synthetic” transactions are usually the best way to monitor response time and availability of critical business services. By using them, service levels can be achieved and controlled comprehensively, easily, and efficiently. Synthetic transactions are also valuable for security vulnerability testing, KPI retrieval, and alignment between the IT department and corporate goals.
This white paper describes why synthetic transactions are popular, the desired characteristics of a good synthetic transaction engine and the Tango/04 extensions around this technology designed to increase the value of your monitoring projects.
Facilitate PCI Compliance Using Tango/04 Multiplatform, Real-Time Solutions
The Payment Card Industry Data Security Standard pertains to any company that stores, processes or transmits credit card information. If this applies to your company, you are required to be compliant with this private industry standard today. Depending on the volume of credit card transactions you process, the task of demonstrating compliance may include an annual on-site audit conducted by an external auditor. In any case, you don’t want to operate your business in a non-compliant state because the associated penalties can be severe. For instance, if a data breach occurs while you are noncompliant, you can be fined up to $500,000 per incident and suffer revocation of your right to accept or process credit card transactions. This could certainly be fatal to your business.
Agentless or Agent-based Monitoring? The never-ending story
Which one is best? Agentless or agent-based? There has been a lot of debate about this, and it seems to be one endless discussion. As we receive many questions about this, this paper examines the question in the light of new developments and Tango/04 experience and customer requests. Nevertheless, as we say at the end, remember that it is far more important what you do with the data collected than the method used to collect it.