Permanent
Service Support

Flexible and effective options
that meet your needs

We understand our customers’ problems when it comes to managing multiple solutions and technological products, with all their complexity and the usual lack of resources. Therefore, we have adapted our offer in order to include flexible and effective options that help our customers meet their needs.


Tango/04 Permanent Support Services are not only aimed at assuring availability and performance of the implemented monitoring system, but also at updating the solutions to manage the changes that will inevitably take place.

These services provide support for those tasks that may require timing analysis, research and configuration by the client. Such tasks outsourced to Tango/04 would be achieved in a faster and more efficient way, thanks to all the experience acquired from hundreds of implementations around the world. The Permanent Support services are also a solution for those activities that the client wishes to delegate due to lack of resources. Tango/04 distributors also offer similar Permanent Support services to their clients.

These services are highly recommended for all clients, whether they are capable and willing to manage the solution themselves or not. We offer two different models:

 

Advanced Assistance Service
You will have the support of Tango/04 specialists whenever you need it

The Advanced Assistance Service is aimed at clients who are investing time and resources in managing the administration of Tango/04 products by themselves, but need to have occasional access to Tango/04 specialists to help them with maintaining and evolving their solution correctly.

This service allows customers to have the entire Tango/04 team of specialists ready to solve functional problems, receive recommendations to improve and get the most out of the solution.

It is an annual service that is to be contracted in advance and consumed within the time span of one year, in a very flexible manner. The Service is provided by the Tango/04 Advanced Assistance team, that has different specialists profiles to perform simple or complex tasks, for needs related to functional or basic management or to meet requirements of the highest technological complexity. It can be used remotely or in person; according to the needs.

Managed Administration Service
Forget about the administration of your solution

Tango/04 Managed Administration Service is aimed at those customers who do not have the necessary resources to manage the solution or do not want to do so themselves, or due to a particular problem, need to temporarily outsource management of the solution.

This is an integral service, offering not only a proactive maintenance of the original configuration, but also continuous growth and permanent evolution of the solution.

The Managed Administration Service consists of a series of tasks proactively performed by the Tango/04 Administration Team in order to periodically control health status and correct the performance of all the managed monitoring solution components. It also includes on-demand tasks performed specifically upon request from the client, whether it be adapting the implemented configuration or developing new functionalities to empower the evolution of the solution. This level of service can be offered remotely or in person at the client’s location.

> Contact us to learn more

"We would arrive in the morning, and find that overnight processes had failed. This could be catastrophic. With Tango/04 now we can rest easy."

Francisco de Rio | Chief Analyst
Nissan Motor Ibérica

"Accomplishment of Service Level Agreements were visible right from the start. The systems' average response time immediately plunged to half the maximum level established at our SLA."

Jimmy van Kerkvoorde | IT Manager
Fortis

"It has helped us to easily implement ITIL. Our managers and customers are happy, and of course we are happy too."

Rob Freeling | Consultant
Capgemini

"The rapid deployment, the ease of use, the usability and reliability were key in choosing this monitoring solution."

José Angel Martínez | IT Manager
Qualicaps Europe

"I love the product! Tango/04 has allowed us to rapidly implement SOX controls, while VISUAL Message Center helps keep our IT infrastructure health."

Don Keating | IT Manager
Henry Schein

"We are very pleased with the precision and accountability of Tango/04's team and their ability to deliver the committed result."

Víctor Lizarraga | Vice President
Helvetia

"With Tango/04 we have more control, more security and systems that work better. We can now focus on new projects."

Xavier Ordeix | IT Manager
Pierre Fabre Ibérica

"Products from Tango/04 suit us so well that we cannot even imagine working without them! It is also very good that whenever we need their assistance, it is readily available."

K&H Bank

"Finally, we can monitor our entire IT infrastructure in a simple and intuitive manner, centralizing everything in a single console. Custom reports help us demonstrate the achievement of SLAs."

Josep Toledo | Head of Systems
Random House Mondadori

"With Tango/04, we have made a quantum leap in the quality of our business services."

Jordi Bueno | CIO
ING Nationale-Nederlanden

"Tango/04 solutions help with the visibility, over all through the business, not just applications."

Dave Wunderley | Systems Specialist
Pitt Ohio Express

"Besides offering a better price, we found it functional and easy to use. It is very visual, easy to manage and maintain."

Marcelo Grasso | IT Security and Infrastructure Manager
Boehringer Ingelheim

“We are now monitoring each of our servers in detail, which used to be impossible due to time constraints. Now the software does it for us.”

Marcelo Grasso | IT Security and Infrastructure Manager
Boehringer Ingelheim

"Not only does Tango/04 monitor servers, it can also control business processes."

Peter Leeuwerink | Application Manager
International Card Services

"We monitor the entire process - from the initial card request until the delivery of the card to the client - including all internal processes and third parties involved. Without Tango/04 we would lose overview of these complex processes."

Peter Leeuwerink | Application Manager
International Card Services

"Tango/04 software allowed us to implement efficient compliance controls in record time. It surpassed our expectations. We are very happy."

Ricardo Martin | Systems and Security Director
Seur Geopost

“If we cannot receive our orders online our business grinds to a halt.”

Alex Manders | IT Manager
Sligro Food Group

"Configuring the Tango/04 software was very easy."

Rob Freeling | Consultant
Capgemini

"Enhanced response times and accomplishment of Service Level Agreements were visible right from the start."

Jimmy van Kerkvoorde | IT Manager
Fortis

"Tango/04 proved to be a very positive answer to our exhaustive monitoring needs."

Victor Lizarraga | Vice President
Helvetia

"We were able to align two worlds: IT and business. Now we can control whole processes and determine the root cause of an incident very rapidly."

Francisco Rastelli | IT Manager
Bayer CropScience

"We can now say that we are the most advanced branch in our region when it comes to monitoring."

Luis Cuadrado | Data Processing Coordinator
Bayer CropScience

"It is easy to use it, has incredibly short deployment times, is more affordable and the know-how stays here in ING."

Jordi Bueno Molpeceres | CIO
ING Nationale-Nederlanden

"The implementation was very successful. It was done in the estimated time, without any problems whatsoever."

Jordi Bueno Molpeceres | CIO
ING Nationale-Nederlanden

"Fortunately we chose Tango/04, especially because the new regulation is even more demanding than the previous ones."

Gustavo Cejudo | IT Security Manager
Banco Industrial

"Tango/04 helps us pass audits much more quickly."

Gustavo Cejudo | IT Security Manager
Banco Industrial

"Traditional monitoring solutions were too expensive, too complex and not at all flexible."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"It is a solution compatible with ITIL V3 that can be adapted to any CIO’s needs."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"The implementation was fast and simple."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"What I like about Tango/04 is the flexibility it offers you to manage incidents proactively."

Philipe Bézamat | Systems and Information Director
MGF Logistique

"The project took between three and four weeks, it was really fast."

Pierre Butin | Operations Architecture Manager
Zurich Financial Services

"Tango/04 gave us visibility and proactivity."

Pierre Butin | Operations Architecture Manager
Zurich Financial Services

"With this project we have improved our systems without increasing our resources. Tango/04 has really helped us."

Javier Begil | Computing Division Manager
Pierre Fabre Ibérica

“The project really works. This gives visibility and credibility to the department.”
 

Xavier Ordeix | Project Manager
Pierre Fabre Ibérica

"Tango/04 helps me every day to keep the status of my applications under control."

Martín Riera | Systems Technician
Zurich Insurance

"With Tango/04 all our projects have been successfully implemented."

Josep Toledo | Head of Systems
Random House Mondadori

"Tango/04 excels in vision, strategy and innovation."

Josep Toledo | Head of Systems
Random House Mondadori

"My experience with Tango/04 products is excellent."

Ariel Gritti | Head of Operations
Globalia Systems and Communications

“Tango/04 is the best.”

Stephen Moossajee | Project Manager
Tupperware Products Inc.

"Tango/04 stands out for its functionality and flexibility of use."

Ariel Gritti | Head of Operations
Globalia

“Tango/04 is very easy to implement and use.”

Fabio Mahmoud | Technology Manager
Banco Votorantim

"Tango/04 is distinguished by their monitoring processes."

Pablo García Fontela | Systems Technician
Agroseguro

"Tango/04 stands out for the functionality and versatility of its solutions."

Gonzalo Sienra | Director of Systems
Mutua Balear de Accidentes de Trabajo

"Tango/04 are distinguished by their cost, rapid deployment and time to market."

Jordi Bueno | CIO
Nationale Nederlanden Cía. de seguros y reaseguros S.A.E.

"Tango/04 hears the voice of the customer."

Jordi Bueno | CIO
Nationale Nederlanden Cía. de seguros y reaseguros S.A.E.

“Very important advancement.”

Gonzalo Sienra | Director of Systems
Mutua Balear de Accidentes de Trabajo

“A success. It helps a lot.”

Santiago González | Technology Manager
Mapfre Inversión

“A before and an after.”

Javier Begil | Systems Manager
Pierre Fabre Ibérica

“A good journey into the future.”

Pierre Butin | Service Management
Zurich Insurance Group

“Innovative.”

Ariel Gritti | Operations Manager
Globalia

“Its simplicity impressed me.”

Javier Hugo Díaz | IT Administrator
Banco de la Pampa

“Resolves a ton of problems. Very needed.”

Marcelo Rizzo | Infrastructure
Bayer CropScience

“Needed.”

Xavier Gutiérrez | Systems Manager
Grupo Ferrer

“Very good. With much promise for the future.”

Cristina Ruiz | Systems Manager
SGEL

“Great!”

Dominique Chemin | CIO
Naville

“Very practical, immediate results.”

Javier Onores | Operations Manager
Tarjeta Naranja

“Innovative, it's going to make our work much easier.”

Pablo Pomar | In charge of Monitoring
CMF

“Fundamental in these times.”

Agustín Quintas | Security Administrator
The Winterbotham Trust Company

“A very complete suite.”

Andrés Welti | IT Administrator
Banco Itaú

"Your solutions cover CISO needs to perfection, taking care of gaps left by similar tools."

Jesús Jiménez | Director IT Risk & Security Management
UBS