Permanent Support: Guarantee Availability and Maximum Performance of your Solution
We understand our customers’ problems when it comes to managing multiple solutions and technological products, with all their complexity and the usual lack of resources. Therefore, we have adapted our offer in order to include flexible and effective options that help our customers meet their needs.
These services are highly recommended for all clients, whether they are capable and willing to manage the solution themselves or not. We offer two different modes: Advanced Assistance Service and Managed Administration Service.
Once either of these two services is contracted, Tango/04 will assign a Functional Executive, who will have detailed knowledge of the customer’s implementation, and who will be the contact point for functional issues, make recommendations for improvement, coordinate the necessary resources to provide the service, and strive to ensure that the customer takes full advantage of the solution and is always satisfied.
The Advanced Assistance Service is an annual service, aimed at clients who are investing time and resources in managing VISUAL Message Center by themselves but need complementary support.
It is a service that is to be contracted in advance and consumed within the time span of one year, in a very flexible manner, coordinated by the Functional Executive. It can be used remotely or in person; for simple or complex tasks; for needs related to functional profiles or basic management or to meet requirements of the highest technological complexity.
This service allows customers to have the entire Tango/04 team of specialists ready to help out, in an agile manner, quickly and without red tape. Our team of consultants will save you time in research and configuration and will also provide all the experience acquired from hundreds of implementations around the world.
If, for example, a customer needs quick help for a complex task, he can request a specialist consultant to assist him remotely, for a few hours. If, on the other hand, the customer is facing a temporary lack of resources, he can request Advanced Assistance to solve the problem completely.
In a nutshell, this service will enable customers to have the necessary resources available for any activity related to the solution, and help them to maintain and update the solution while relying on a continuous training system.
Tango/04 Managed Administration Service is aimed at those customers who do not have the necessary resources to manage the solution or do not want to do so themselves. This service is also useful for customers who, due to staff turnover or any other inconvenience, need to temporarily outsource management of the solution.
This is an integral service, offering not only a proactive maintenance of the original configuration, but also continuous growth and evolution of the solution, thanks to the coordination of the Tango/04 Functional Executive.
There are two complementary task levels: Level 1 (Administration) and Level 2 (Continuous Improvement).
- Level 1 (Administration) consists of a series of tasks proactively performed by the Tango/04 Administration Team in order to periodically control health status and correct the performance of all the managed monitoring solution components. All tasks at this level are performed remotely.
- Level 2 (Continuous Improvement) includes on-demand tasks performed specifically upon request from the client, whether it be adapting the implemented configuration or developing new functionalities to empower the evolution of the solution. This level also includes those changes that, due to their complexity, require the participation of specialized consultants. This level of service can be offered remotely or in person at the client’s location.
