According to IBM, 80% of all unplanned downtime is caused by application failure or operator error. That could be just a record lock, an incorrect library list, rushed program changes or a distracted end user.

When problems occur, your company may lose time, revenue, miss deadlines, and damage its reputation. And in an e-business environment, availability is simply live-or-die.

That's why you need High Software Availability - a unique solution area pioneered by Tango/04.

By alerting you to any application problem, improving your testing quality, and providing you with unique tools for diagnosing, debugging and solving problems, you can avoid application outages and ensure that software errors never affect your business operations.

Enterprise Problem Solver is Tango/04's High Software Availability product suite. It integrates VISUAL Message Center with VISUAL Debugger for Windows and VISUAL Support Pro, offering complete problem detection, diagnosis and resolution.

Enterprise Problem Solver product page

VISUAL Message Center's unique ability to detect any interactive error message, with no previous configuration or programming, means that operators can get alerted to user errors as soon as they occur, before they become critical.

Without VISUAL Message Center that would not be possible - in the iSeries, interactive errors only go to the *External message queue associated with each job. Nobody has time to individually monitor those message queues, so many errors slip through the net.

Furthermore, your iSeries server can be configured to freeze specific user sessions whenever errors occur, alerting your support team so that they can fix the problem instantly. It means that end-users don't respond incorrectly to sensitive errors, and avoids problems further down the line.

We put your IT department in full control of your applications: operators get alerted with full error information without having to rely on users to report problems.

VISUAL Message Center product page

VISUAL Support Pro is a truly unique problem diagnosis tool that allows technicians to diagnose and solve software problems. When a problem is detected, VISUAL Support Pro drills down to inspect any iSeries job and displays otherwise inaccessible internal job information. Problems in batch or interactive jobs can be researched and diagnosed in record time.

VISUAL Support Pro even allows operators to save the day by making corrections to critical running jobs, usually allowing them to carry on processing correctly.

Since its introduction in 1997, VISUAL Support Pro has solved problems in thousands of critical jobs around the world, representing operational savings of millions of dollars. See our case studies for more information (link to Plaza y Janés).

As VISUAL Support Pro uses NiceLink technology, it can used locally or remotely, allowing operators to maintain control of their systems and support their users from anywhere in the world.

VISUAL Support Pro product page

When end-users are in remote locations, providing support is difficult and confusing. With Remote Control, any end-user session is within reach. It gives full keyboard control, so you can give technical support, training, sign off absent users, and much more.

Remote Control product page

With the unique VISUAL Debugger for Windows, problems can be solved in running iSeries jobs without the need to cancel them, and problems can be diagnosed live, as they happen, avoiding the need to painstakingly recreate errors in a development environment.

Programmers and support technicians enjoy a better life with VISUAL Debugger: it saves them lots of time, application downtime is avoided, and their productivity is improved.

VISUAL Debugger for Windows debugs any running job, interactive or batch, even using remote source code. Programmers can identify application problems at the source code level, and solve problems by modifying program variables or editing internal program attributes such as LDA, QTEMP, library list and more.

VISUAL Debugger for Window's Test Tracker ensures that all code is properly tested before it goes into production, guaranteeing program quality and preventing costly errors.

VISUAL Debugger for Windows product page

Tango/04's products are part of SoftLanding Systems' Software Management solution. Software Management is all about streamlining your entire software development process, giving you enhanced productivity, higher quality software, and improved application availability.

For more information about Software Management, visit www.softlanding.com