Tango/04's product suites deliver unbeatable enterprise-level system management for even the smallest companies.

Graphical user consoles centralize the collection and management of messages, events and performance data from Windows and iSeries servers, logical partitions, and other sources.

Operators can effortlessly manage system health with fewer resources, reducing operating costs, improving the IT service level, and increasing application availability, so the IT department can focus talent and creativity on more productive projects.

Whenever it detects system messages or events that could jeopardize your business operations, VISUAL Message Center automatically runs action sets to solve the problem without operator intervention, and if necessary alerts operators with full diagnostic information.

The central message repository allows you to quickly pinpoint operational inefficiencies, and report achievement of your operational objectives.

VISUAL Message Center goes beyond other system management solutions by offering a graphical multi-platform management environment that is accessible for any small to medium sized business - both in terms of the simplicity, cost and power of the solution.

VISUAL Message Center product page

VISUAL Control Center delivers more performance gains than any other iSeries solution. It is a suite of several integrated modules which accelerate and control any iSeries model, to achieve the best system response times, more predictable performance and automate many system management tasks.

VISUAL Control Center is optimizing thousands of iSeries systems around the world, automatically making many performance adjustments per minute to ensure that interactive responses and batch processing times are as fast and dependable as possible.

Busy system operators choose VISUAL Control Center: no advanced performance tuning knowledge is required to achieve top results, and it requires minimal human intervention. Only when critical performance problems are detected that cannot be solved automatically will VISUAL Control Center alert an operator, providing extensive diagnostic information so that action can be taken.

Common business applications such as JD Edwards, BPCS, Lotus Domino and many more can be easily controlled and optimized with little or no custom modifications.

Historical reporting and analysis improve returns on hardware investment by helping plan and justify upgrades, anticipate future problems and identify performance bottlenecks.

VISUAL Control Center product page

Automating operations is key to smart systems management. Tango/04's products automate routine and tedious system operation tasks across platforms, reducing the possibility of critical errors going unnoticed, and allowing talented IT staff to dedicate their time to more productive projects.

VISUAL Message Center centrally monitors your iSeries and Windows server networks, selecting only critical system messages and events and sending them to the "problem owner", or automatically taking corrective action. Simple graphical rules definition means that anyone can "teach" it to anticipate or react to many operational situations 24/7. When critical events occur that cannot be managed, it will collect fresh diagnostic information for operators, to help them solve problems on the spot.

VISUAL Control Center automatically tunes your iSeries performance many times a minute, adapting itself to your business needs without the need for operator intervention. It monitors thousands of performance metrics on your iSeries and Windows servers, alerting operators only when human intervention is required: well before problems become critical, and before your system is brought to its knees.

VISUAL Message Center product page
VISUAL Control Center product page

Most systems management solutions on the market today, including those provided within operating systems such as OS/400, will alert operators to system problems by forwarding messages or events to them.

But when you are faced with a potential disaster, knowing is not enough - you need to be able to take action!

With Tango/04's technology, you can. As well as simply being alerted to problems, operators can now diagnose, and even solve those problems.

Whenever an application problems is detected, VISUAL Support Pro drills down to inspect any iSeries job and displays otherwise inaccessible internal job information. Problems in batch or interactive jobs can be researched and diagnosed in record time.

VISUAL Support Pro even allows operators to save the day by making corrections to critical running jobs, usually allowing them to carry on processing correctly.

Since its introduction in 1997, VISUAL Support Pro has solved problems in thousands of critical jobs around the world, representing operational savings of millions of dollars. See our case studies for more information.

As VISUAL Support Pro uses NiceLink technology, it can used locally or remotely, allowing operators to maintain control of their systems and support their users from anywhere in the world.

VISUAL Support Pro product page

Providing top level user support is a critical function of the IT department. It can also be tedious and time-consuming. Tango/04's solutions are designed with end-user service in mind. Our application problem solving technology within VISUAL Support Pro allows support teams to remotely capture, view and control end-user jobs, from anywhere in the world.

Furthermore, with VISUAL Message Center, your iSeries server can be configured to freeze specific user sessions whenever errors occur, alerting your support team so that they can fix the problem instantly. It means that end-users don't respond incorrectly to sensitive errors, and avoids problems further down the line: database corruption, data loss, and so on. In short, it puts the IT department in full control of your user applications.

VISUAL Support Pro page
VISUAL Message Center: iSeries Interactive Agent