Before opening a new Support Ticket please have a look at our Technical Issues section.

To open a new ticket, please complete the form below.

You can also download and fill out this form in PDF and send it to our email address support@tango04.net.

If you have doubts on how to fill out the form, please have a look at our tutorial video.

Account/Contact Information

Account Name: *

Name and Surname: *

Contact eMail: *

Contact Telephone Number: *

Product Information

Select the product: * - Select -AccessServerApplications AgentALEVDatabase Settings AdministratorData Monitor for iSeriesData Monitor for SQL ServerDomino Server AgentGraphical AnalyzeriSeries Mimix AgentiSeries Vision/Orion AgentNiceLinkNotifierReporting SystemShared ObjectsVISUAL CompressorVISUAL Control CenterVISUAL Control LPAR TunerVISUAL Control Performance Planner for iSeriesVISUAL Debugger - 5250 EditionVISUAL Message CenterVISUAL Message Center DashboardsVISUAL Message Center Debugging AgentVISUAL Message Center EventsVISUAL Message Center (iSeries Modules)VISUAL Message Center iSeries Performance ManagerVISUAL Message Center iSeries Support AgentVISUAL Message Center Performance AgentVISUAL Message Center ReportsVISUAL Message Center SLM ConsoleVISUAL Message Center SmartConsoleVISUAL Message Center ThinkServerVISUAL Message Center Web SmartConsoleWindows Server AgentOther

Product version: *

Other product? Please specify:

Problem information

Detailed description of the problem: *

First time it occurs?: *

Yes

No

Number of the previous Service Request:

Priority: *

Low

Medium

High

Urgent

Optional information

Version of the operating system where the product is installed:

Platform:

32-bit

64-bit

Database engine:

Database engine version:

Is there a workaround applied?:

Yes

No

Can you reproduce the problem?:

Yes

No

Additional information:

Attached file:

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