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Tango/04 developed VISUAL
Support Pro as part of a project
in conjunction with IBM. Many of the features of VISUAL
Support Pro are unique, and take advantage of the iSeries'
OS/400 system architecture.
VISUAL Support Pro allows users to
view and edit internal job information (e.g. LIBL, QTEMP,
LDA, more) in real time. VISUAL Support even goes down
to the source code level, where source can be viewed
and program variables can be edited in real time.
Most importantly, users can run commands
on remote jobs, e.g. edit library list, change LDA,
etc. This capability is unique on the iSeries, and allows
serious problems to be corrected on running applications.
Since its introduction in 1997, VISUAL
Support Pro has solved problems in thousands of critical
jobs around the world, representing operational savings
of millions of dollars. See our case
studies for more information.
VISUAL Support Pro also "captures"
end-user's screens when providing support, and control
of the keyboard can be adopted.
User benefits:
- Run commands on any job to solve
live problems, avoiding costly application downtime
- Identify source code errors, change
variables to solve problems
- Easy remote user
VISUAL Support Pro's technology
is integrated in VISUAL
Debugger for Windows. VISUAL
Support Pro is an invaluable complement to VISUAL
Control Center and VISUAL
Message Center, allowing operators
to proactively solve operational problems.
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