"Tango/04 solutions help with the visibility, over all through the business, not just applications"

"With Tango/04 all our projects have been successfully implemented."

"I love the product! Tango/04 has allowed us to rapidly implement SOX controls, while VISUAL Message Center helps keep our IT infrastructure health"

"Tango/04 gave us visibility and proactivity"

"VISUAL Message Center has helped us easily implement ITIL. Our managers and customers are happy, and of course we are happy too."

"The project took between three and four weeks, it was really fast"

"With Tango/04 we have more control, more security and systems that work better. We can now focus on new projects."

"With this project we have improved our systems without increasing our resources. Tango/04 has really helped us"

"Fortunately we chose Tango/04, especially because the new regulation is even more demanding than the previous ones"

"Traditional monitoring solutions were too expensive, too complex and not at all flexible"

“Tango/04 is very easy to implement and use.”

"What I like about Tango/04 is the flexibility it offers you to manage incidents proactively"

"We can now say that we are the most advanced branch in our region when it comes to monitoring"

"Tango/04 helps us pass audits much more quickly"

"Enhanced response times and accomplishment of Service Level Agreements were visible right from the start"

"Accomplishment of Service Level Agreements were visible right from the start. The systems' average response time immediately plunged to half the maximum level established at our SLA."

"Without the electronic receipt of orders our business comes to a complete standstill. It is therefore extremely important that the order process can be carried out at all times"

"We monitor the entire process - from the initial card request until the delivery of the card to the client - including all internal processes and third parties involved. Without Tango/04 we would lose overview of these complex processes"

“Tango/04 is very easy to implement and use.”

“If we cannot receive our orders online our business grinds to a halt”

“The project really works. This gives visibility and credibility to the department”
 

"Tango/04 are distinguished by their monitoring processes."

“Tango/04 is the best.”

"Tango/04 helps me every day to keep the status of my applications under control."

"It is easy to use it, has incredibly short deployment times, is more affordable and the know-how stays here in ING"

“Tango/04 is the best.”

"It is a solution compatible with ITIL V3 that can be adapted to any CIO’s needs"

"Finally, we can monitor our entire IT infrastructure in a simple and intuitive manner, centralizing everything in a single console. Custom reports help us demonstrate the achievement of SLAs."

"The implementation was very successful. It was done in the estimated time, without any problems whatsoever"

"Configuring the Tango/04 software was very easy"

"Tango/04 are distinguished by their cost, rapid deployment and time to market."

"Tango/04’s VISUAL Security Suite has allowed us to rapidly implement SOX controls"

"Products from Tango/04 suit us so well that we cannot even imagine working without them! It is also very good that whenever we need their assistance, it is readily available."

"Tango/04 software allowed us to implement efficient compliance controls in record time. It surpassed our expectations. We are very happy"

"VISUAL Message Center's rapid deployment, ease of use, usability and reliability were key in choosing this monitoring solution."

"Tango/04 stands out for its functionality and flexibility of use."

"Not only does Tango/04 monitor servers, it can also control business processes"

"With Tango/04, we have made a quantum leap in the quality of our business services."

“We use VISUAL Message Center to monitor each of our servers in detail, which used to be impossible due to time constraints. Now the software does it for us”

"Tango/04 proved to be a very positive answer to our exhaustive monitoring needs"

"Tango/04 stands out for its functionality and flexibility of use."

"Thanks to VISUAL Message Center, the IT Department gets daily information in real time of any security incident that occurs in the company"

"We would arrive in the morning, and find that overnight processes had failed. This could be catastrophic. With Tango/04 now we can rest easy."

"Tango/04 excels in vision, strategy and innovation."

"Tango/04 solutions have adapted to our needs so well that now we cannot imagine working without them"

"Tango/04 hears the voice of the customer."

"We were able to align two worlds: IT and business. Now we can control whole processes and determine the root cause of an incident very rapidly"

“Tango/04 solutions have adapted to our needs so well that now we cannot imagine working without them”

"The implementation was fast and simple"

"Tango/04 stands out for the functionality and versatility of its solutions."

"Besides offering a better price, we found it functional and easy to use. It is very visual, easy to manage and maintain"

"My experience with Tango/04 products is excellent."

More testimonials

Home | Solutions for | Insurance

Building the Insurance market transformation through monitoring solutions that ensure and increase the service quality of IT and Business

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Nowadays, with multiple factors affecting the sustainability of current business models, leading insurance companies are seeking greater flexibility to quickly adapt to constantly changing customer demands, market conditions and the impact of new regulations.

Customers are becoming more and more informed, more connected and demand immediate results. This has transformed customer experience in the insurance sector, particularly for the Life and Retailer segment. People now demand access to information from wherever they are day or night, and a response that allows for interactivity. Therefore, distribution channels are changing and new technology is needed to keep the various information systems, applications and devices aligned, thereby increasing the complexity of management.

This way, IT is no longer merely a support function but a key factor supporting the competitiveness of the business.

In a world in which immediacy and real time reign, the capacity to interpret, react to, and resolve technical incidents which impair the information and transactional flow of queries and operations is vital to ensure confidence in the systems that support the operations of a financial institution, whether it’s an Insurance company or a Bank.

Tango/04 Computing Group, leader in innovation of Service Quality Management in the insurance market, has acquired a unique know-how to increase the quality of critical business services at insurance companies, backed up by successful implementations in world-class companies such as Reale, ING Nationale-Nederlanden, Helvetia, MAPFRE and Zurich Financial Services, among others.
 

Main characteristics:

  • Real time monitoring control of service, application and infrastructure availability
  • 360° Visibility including front-end services, applications and back-office processes
  • Detailed incident analysis by application, channel and technical layer
  • Visual Correlation between end-user response times, transaction volume, performance metrics, KPIs and security
  • Automatic alerts for deviations to Service-level Agreements (SLAs)

Benefits

  • Ensure the business’ competitiveness by monitoring critical services and online distribution channels
  • Increase the quality of IT services and the whole enterprise through real-time visibility of response times, business activity and its supporting technology
     

Get to know the answers to IT dilemmas

  • If I trade with online brokers, which one is having a worse than expected response?
  • What are the most critical time slots for my business applications?
  • What is the availability of each office at different times of day?
  • What are the bottlenecks of each online application?
  • How to anticipate a problem in a particular channel, whose service is deteriorating by the minute.
  • How I can justify a capacity expansion of my technology?
  • How I can continually improve the Service Quality delivered by my department?